Privacy policy
This policy explains what we collect when you visit or buy from avelocasa.com, why we collect it, who we share it with, and what you can ask us to do about it.
Last updated: 3 November 2026.
1. Who is responsible
Avelo Casa, CNPJ 68.349.421/0001-66, Rua Visconde de Pirajá, 414, Loja 718, Ipanema, Rio de Janeiro, RJ, 22410-905, Brazil. For anything in this policy, write to support@avelocasa.com.
2. What we collect
- Your name, email address and phone number, when you give them to us;
- Your shipping and billing address;
- Payment details, which are handled by our payment providers, so we never see or store a full card number;
- Technical information such as your IP address, device, browser and the cookies described below;
- How you use the store: pages viewed, covers added to the cart, orders placed.
3. Why we use it
- To take, ship and track your order;
- To email you about that order;
- To answer you when you write to us;
- To send marketing email, only if you asked for it, and every one has an unsubscribe link;
- To detect and prevent fraud;
- To understand how the store is used and how our advertising performs;
- To meet our legal and tax obligations.
4. Who we share it with
We do not sell your personal information. We share only what is needed, with:
- Shopify, which hosts the store, processes orders, helps detect fraud, and combines data across its merchants to improve advertising and personalisation. You can read how at shopify.com/legal/privacy;
- Payment providers, to take and verify payment;
- Production partners and carriers, to make and deliver your order;
- Meta and Google, for advertising and analytics, as described below.
- Klaviyo, which sends our emails, when you give us your email address;
- Microsoft, which runs Microsoft Clarity for us, as described below.
Because our production partners are in Asia, your name and shipping address are transferred outside the United States in order to deliver your order.
5. Cookies and advertising
We use cookies to keep your cart, remember your preferences and measure how the store performs. Beyond the cookies the store needs in order to work, we use:
- Meta Pixel: records actions such as viewing a product or completing a purchase, so we can measure our advertising on Facebook and Instagram;
- Google Ads and Google Analytics: measure traffic and advertising performance.
- Microsoft Clarity: records how visitors use the pages (clicks, scrolling and mouse movement) so we can see where the store is hard to use. Text typed into form fields is masked and is not recorded.
Where the law requires it, a consent banner appears before any non-essential cookie is set, and you choose there. Everywhere else you can manage this through your browser settings, through your ad preferences at Meta and Google, or through the Your Privacy Choices link in the footer of this site. We also honour the Global Privacy Control signal when your browser sends one. Turning cookies off does not stop you buying, but some parts of the store may work less well.
6. Your choices and your rights
You can ask us to tell you what personal information we hold about you, to correct it, to delete it, or to stop using it for marketing. Write to support@avelocasa.com. We may ask you to confirm your identity first.
If you live in California, you also have rights under the CCPA, including the right to know what we collect, to have it deleted, to have it corrected, and to opt out of the sharing of personal information for targeted advertising. We do not sell personal information for money. To opt out of sharing for advertising, use the Your Privacy Choices link in the footer. We will not treat you differently for exercising any of these rights.
Residents of other US states with similar laws have equivalent rights, and the same email address is the way to use them.
7. How long we keep it
Order records are kept for as long as our tax and accounting obligations require. Marketing contacts are kept until you unsubscribe. After that we delete or anonymise the data.
8. Security
The store runs over an encrypted connection and we take reasonable technical and organisational measures to protect your data. No system is perfect, so please do not send sensitive information to us by insecure means.
9. Children
This store is not intended for anyone under 18 and we do not knowingly collect information from children. If you believe a child has given us information, write to us and we will delete it.
10. Changes
We may update this policy. The version on this page is always the current one, with the date of the last update at the top.
11. Contact
support@avelocasa.com