Refund policy

Sofa covers go wrong in one particular way, and it is almost always the size. This policy is built around that, and around one rule that applies to every case below: you never have to ship anything back to us.

Before you order: measure one cushion

Our covers are sold to the size ranges published on Find My Size. Please measure one cushion before you order. If you are not sure, email support@avelocasa.com with its length, width and thickness and we will tell you which size to pick.

Changed your mind before it ships: 24 hours

Email support@avelocasa.com within 24 hours of ordering, with your order number, and we cancel the order and refund it in full.

Wrong size or wrong color: one free swap, 30 days

If you ordered the wrong size or the wrong color, email us within 30 days of delivery with your order number and:

• For a size swap: a photo of a tape measure lying on the cushion showing its length and its width, and those measurements written out in the email, with the unit (inches or centimeters) spelled out.
• For a color swap: a photo of the cover you received, unused, and the color you want instead, chosen from the colors available on our site for that cover.

We send the right size or color at no cost, and you keep the cover you already have. There is nothing to return and nothing to pay.

One free swap per order, for either size or color. The replacement we send is final and cannot be swapped again. The photo is how we know exactly what to send, so we cannot process a swap without it.

Measured right and it still does not fit: full refund

If your cushion measures within the published range of the size you ordered and the cover still does not fit, email us within 30 days of delivery with the same photo and the length, width and thickness written out. If the measurements fall within that range, we refund the cover in full and you keep it.

Damaged, wrong, or never arrived: full refund, nothing to send back

If a cover arrives damaged, if it is not what you ordered, or if it has not arrived 20 business days after you placed it, email us a photo and we either refund it in full or send a replacement, whichever you prefer. You keep the original either way.

And if you paid $4.90 for Express Shipping and the order has not arrived 11 business days after you placed it, email us and we refund that $4.90, even when the order itself is fine.

What is not covered

• Cushions outside our size ranges. If your cushion falls outside every range we publish (most often a seat cushion deeper than 85 cm / 33 in, as on lounge-style sofas), no size we sell will fit it, and this is not grounds for a swap or a refund. Please measure before you order.
• A change of mind after the order has shipped. Because covers are never returned to us, we cannot refund a change of mind once an order is on its way. Within 24 hours of ordering, you can still cancel in full.
• A second swap on the same order.

When we may say no

We reserve the right to decline a swap or a refund where a request is clearly not made in good faith, repeated claims across several orders, for instance. This is rare, and we will always tell you why.

How long a refund takes

Refunds are issued within 7 business days of approval, to the original payment method. Your bank may take a few days longer to show it.

How to reach us

Email support@avelocasa.com with your order number. A person replies within one business day, Monday to Friday.