Terms of service
These Terms govern your use of avelocasa.com and any order you place through it. By placing an order you confirm that you have read and accepted them.
Last updated: 18 October 2026.
1. Who we are
This store is operated by Avelo Casa, registered in Brazil under CNPJ 68.349.421/0001-66, at Rua Visconde de Pirajá, 414, Loja 718, Ipanema, Rio de Janeiro, RJ, 22410-905, Brazil.
Email: support@avelocasa.com. We reply within one business day, Monday to Friday.
2. How we operate
We design the range, choose the fabric and the construction, run the store and handle everything after the sale. The covers themselves are made and dispatched by production partners in Asia, including China. We do not hold our own stock.
That is a logistics arrangement and it changes nothing for you: every question about your order (delivery, fit, damage, a refund) is answered by us, not by a supplier you have never heard of.
3. Eligibility
You must be at least 18 years old and able to enter into a binding contract to order from this store. We currently ship only to addresses in the United States.
4. Products, prices and availability
- All prices are shown in US dollars.
- Photographs are illustrative. Screens vary in brightness and calibration, so a color can look different from the fabric in your hands.
- Measurements are taken by hand and may vary by 1 to 2 cm.
- Prices, offers and availability can change without notice. The terms that apply to your order are the ones shown when you place it.
5. Orders and errors
Placing an order is an offer to buy, which we accept when the order ships. If a price or a product description is obviously wrong, or if a cover turns out to be unavailable, we contact you before shipping to correct it, or cancel and refund in full.
6. Shipping and risk
Delivery times, costs and the customs position are set out in our Shipping Policy, which forms part of these Terms. Risk in the goods passes to you on delivery.
7. Refunds and swaps
Our Refund Policy forms part of these Terms. In short: you never have to ship anything back, a wrong size or color gets one free swap per order within 30 days of delivery, and an order that does not arrive is refunded in full. Cushions outside our published size ranges and a change of mind after shipping are not covered.
Nothing in these Terms removes any right you have under the consumer law that applies where you live.
8. Intellectual property
The text, photographs, diagrams and design of this site belong to Avelo Casa or are used with permission. Please do not reproduce them without our written consent.
9. Links to other sites
Where we link to a third-party site we do so for convenience. We do not control it and are not responsible for its content or its policies.
10. Things you must not do
Do not use this site to break the law, to interfere with its operation or its security, to scrape it by automated means without our permission, or to place false or fraudulent orders.
11. Warranties and liability
We take care to describe our covers accurately, and our Refund Policy is how we put things right when they go wrong. Beyond that, the site and its contents are provided as they are. To the fullest extent the law allows, our liability in connection with an order is limited to the amount you paid for it. Nothing here limits liability that cannot lawfully be limited.
12. Governing law
These Terms are governed by the laws of the United States and of the state in which you reside, without regard to conflict-of-law principles.
13. Changes
We may update these Terms. The version on this page is the current one, with the date of the last update at the top. The version that applies to your order is the one in force when you placed it.
14. Contact
support@avelocasa.com. A person replies within one business day, Monday to Friday.