Shipping policy
We ship to addresses in the United States.
Cost
Tracked shipping is free on orders of $69 or more. Under $69, Standard Shipping is $9.90. On orders of $69 or more you can also pick Express Shipping at checkout for $4.90.
How long it takes
There are two steps, and we count them separately so you always know which one your order is in.
Processing: 1 to 3 business days. We check the order and place it with our production partner. With Express Shipping this becomes the same business day, or the next one if you order late in the day.
Delivery: 6 to 10 business days from that point, to your door. Every order is tracked, whichever shipping you pick.
Both counts below run from the day you placed the order, so you never have to work out when anything was dispatched. If your order has not arrived 20 business days after you placed it, email us and we refund it in full. You do not need to send anything back.
Express Shipping
Express buys a faster start, not a faster courier. We place your order with our maker the same business day instead of within three, and the delivery leg is the same 6 to 10 business days either way. Added up, that is 6 to 11 business days from the day you order, instead of 7 to 13.
It also comes with money behind it. If you paid $4.90 for Express Shipping and your order has not arrived 11 business days after you placed it, email us and we refund that $4.90, even when the order itself turns up perfectly fine.
Where your order ships from
Our covers are made by production partners in Asia, including China, and ship from there directly to you. We say so here because you should know before you buy, not when the parcel arrives.
Tracking
You receive a tracking link by email as soon as your order leaves. If tracking has not updated for seven days or more, email us. That is usually the point where a parcel needs chasing, and chasing it is our job, not yours.
Orders with more than one cover
Covers in the same order may ship separately and arrive on different days, each with its own tracking. You are never charged more than once for shipping.
Customs and import taxes
An order may be subject to customs duties or import taxes charged by the destination country when it arrives. Those charges are set by the authorities, not by us, and are the recipient’s responsibility.
Getting the address right
We ship to the address entered at checkout, so please check it before you pay. If a parcel comes back because the address was incomplete or incorrect, email us and we will work out the best fix with you.
Questions
Email support@avelocasa.com with your order number. A person replies within one business day, Monday to Friday.